Account Issues & Solutions
bdbijoy comOpening an account is quick and easy — it only takes a few minutes. That said, first-timers sometimes run into minor hiccups. Here are answers to the most frequently asked questions.
What do I need to register?
To register, you'll need an active mobile number and email address. You must be 18 or older. Your National ID is required later for verification — not at the point of registration.
What to do if you forget your password?
On the login page, click "Forgot Password". A reset link will be sent to your registered email address. The link is valid for 15 minutes. If you don't see the email, check your spam folder.
Tip: Use a mix of uppercase letters, lowercase letters, numbers, and special characters (@, #, !) in your password. Never reuse the same password across multiple sites.
Why is account verification (KYC) required?
bdbijoy comWithdrawals above a certain amount on bdbijoy com require account verification. This is to keep your account secure and to comply with anti-money laundering regulations. Typically, uploading a photo of your National ID or passport is all it takes.
Deposit & Withdrawal Guide
The easier it is to deposit and withdraw, the more enjoyable the experience. bdbijoy com All the most popular payment methods in Bangladesh are supported.
How to deposit via Mobile Pay?
Go to Dashboard
After logging in, go to the "Financial Transactions" menu and select "Deposit".
Select Mobile Pay
Select "Mobile Pay" from the list of payment methods and enter the amount.
Enter Mobile Pay Number
Enter your Mobile Pay number and confirm the payment.
Enter PIN
Complete your payment via the Mobile Pay app or by dialing *247#.
Balance Will Be Added
Your balance is usually updated within 2–5 minutes.
How long do withdrawals take?
Withdrawals via Mobile Pay and Nagad are typically processed within 1–2 business hours. Bank transfers may take 1–3 business days. Verified accounts are processed fastest.
Please Note: Before submitting a withdrawal request, make sure you've met the bonus wagering requirements. Otherwise, your request may be cancelled.
